Shipping Policy
Thanks for shopping with tisscare.com. International shipping might experience delay due to covid-19. to keep track of your order, contact tisscare.com (service@tisscare.com) so we can provide you the order’s tracking number.
Order Processing Time
It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
Generally, orders are shipped within 1-2 working days of order confirmation/payment. Orders made on the weekends might experience delay.
Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Shipping Cost & Transit Time
Shipping Location:
1. We only provide shipping service in the United States & EU, USA excluding Colorado, Alaska, Hawaii, Puerto Rico, Guam.
2. P.O. Box or APO/FPO/DPO and International delivery are not available now.
Tracking
You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
Tracking information may take 24 to 48 hours to update.
If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded
International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email service@tisscare.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Order Cancellations
We can cancel the order for you before the parcel is shipped out. And we will refund full of your money.
Orders can not be canceled once the parcel is shipped out.
About Tax
In seldom cases, orders may be charged customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
Email: service@tisscare.com
Order Processing Time
It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
Generally, orders are shipped within 1-2 working days of order confirmation/payment. Orders made on the weekends might experience delay.
Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Shipping Cost & Transit Time
| Country | Estimaed Delivery Time | Shipping Cost | Courier |
| USA |
2-4 working days |
Free Shipping | DHL,FEDEX,UPS |
| EU | 2-5 working days | Free Shipping | DHL,FEDEX,UPS |
Shipping Location:
1. We only provide shipping service in the United States & EU, USA excluding Colorado, Alaska, Hawaii, Puerto Rico, Guam.
2. P.O. Box or APO/FPO/DPO and International delivery are not available now.
Tracking
You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
Tracking information may take 24 to 48 hours to update.
If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded
International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email service@tisscare.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Order Cancellations
We can cancel the order for you before the parcel is shipped out. And we will refund full of your money.
Orders can not be canceled once the parcel is shipped out.
About Tax
In seldom cases, orders may be charged customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
Email: service@tisscare.com